Position Purpose

The purpose of the position is to provide administrative and clerical support for effective functioning of the Health & Ability team and its processes and programs

Major Duties & Responsibilities

Provide overall administrative support for day-to-day office operations.
Sort, file, scan and organize electronic and physical files.
Prepare monthly and quarterly reports including Board reports, sick reports and statistical reports as required.
Monitor the Health & Ability inbox and respond to general questions or forward to Representatives or Coordinators as required.
Sets up the initial WSIB claims/IODs and non-occupational files in the Parklane system.
Sort, scan and upload WSIB mail to Parklane system including follow ups.
Schedule meetings, meeting rooms as required.
Act as the primary initial contact for general inquiries and respond to requests for information, redirect calls/emails as required.
Assist in gathering and researching information as requested.
Process confidential documents/information in the Parklane system.
Assist with ensuring the accuracy, completeness and integrity of the employee Health & Ability file.
Assist with booking and arranging Independent Medical Evaluations (IMEs), Functional Abilities Evaluations (FAEs) and Physical Demands Analyses (PDAs) at the direction of Coordinators, Supervisor or Senior Manager.
Monitoring and actioning daily and semi-weekly sick reports from IT.
Sending emails, setting up Parklane files, referring to Coordinators for further action.
Monitors Central Sick Leave usage and sends out requests. 
Monitors Central Sick Leave reimbursements/repayments/balance and sends updated communication to stakeholders.
Prepares quarterly Central Sick Leave usage reports. 
Track employee retirement dates and send out required communication within expected timelines.
Provide a follow up reminder for coordinator related to eligibility period including documentation and linking into Parklane for OMERS Waiver of Disability.
This position description is intended to describe the general level and nature of the position, and is not intended to represent an exhaustive list of all tasks assigned in the performance of this position.

Education, Licensing & Certifications

Experience

Skills

Knowledge of Peoplesoft and good knowledge of Microsoft Office applications.
Knowledge of Parklane preferred.
Disability and/or WSIB experience preferred.
Knowledge of YRP rules and regulations.
Problem solving abilities in order to prioritize a multitude of tasks from various members of the unit and deal with incoming inquiries from YRP members.
Communication and interpersonal skills to interact with YRP members, Region employees and external stakeholders (WSIB, Telehealth) to explain and exchange information and answer straightforward inquiries regarding Health & Ability related information.
Organizational and planning skills and ability to complete a multitude of tasks simultaneously.
Customer service skills and ability to deal with calls of a sensitive nature.
Quick response and judgement skills.